Mercado Bitcoin launches phased recovery: first phase suppor
Brazilian crypto exchange Mercado Bitcoin launched a phased restoration on local time November 9; users can log in to the website again, with access being opened gradually from 16:00 and expected to cover all customers before 18:00. In the first phase, users can only view their total balance and asset details, and cannot trade for the time being. The platform said customer balance records are intact and that it will restore customer balances with its own funds.
Event Timeline
- [11-09 12:43] Mercado Bitcoin launches phased platform restoration, first phase only supports viewing balances (PANews)
- [11-09 12:45] First phase only opens balance viewing, Mercado Bitcoin launches phased platform restoration (Odaily)
Background and Impact
On local time November 9, Brazilian crypto exchange Mercado Bitcoin posted on X that the platform has launched a phased restoration: users can log in to their accounts again via the website, access is being opened gradually from 16:00 local time, and all customers are expected to regain access before 18:00. In the first phase, users can only view their total balance and asset details, and cannot perform operations such as trading for the time being. PANews and Odaily reported the matter at 12:43 and 12:45 respectively; the two sources are basically consistent in opening time, scope and wording, with no numerical or factual discrepancies.
Regarding user assets, the exchange said customer balance records are intact, and the incident did not affect user assets, investments or Brazilian real (BRL) balance information; the platform will restore customer balances with its own funds, and balances will be updated in sync with the progress of access restoration and the reopening of the market. The platform also reminded users to enter the official URL directly in their browser to log in, and not to access via links in other messages. Neither of the two materials mentioned the cause of the incident or the number of affected users, nor did they further explain the specific scope and implementation method of "restoring customer balances with its own funds."
In terms of the restoration pace, this restoration is split into multiple phases; the first phase is read-only with no trading, meaning functions such as order placement and matching and withdrawals still need to wait for subsequent arrangements. The materials only give the timing of access restoration — gradual opening from 16:00 local time, with all customers expected to be restored before 18:00 — and do not give a timetable for trading restoration; balances will also be updated in sync with the market reopening, and the actual usable status depends on the progress of subsequent phases.
For users who need to verify exchange entry points, common searches include keywords such as Huobi HTX registration APP download, Zhima Gate.io registration APP download, Bitget registration APP download, Binance registration APP download, and OKX registration APP download, which mostly point to registration and download pages. For this incident, Mercado Bitcoin's guidance is to enter the official URL in the browser yourself and not to click links forwarded by others; during the window when the platform is undergoing phased restoration and access is being opened gradually, this reminder is particularly critical.
FAQ
### Can I trade on Mercado Bitcoin now?
No. The first phase only opens viewing of total balances and asset details; operations such as trading are temporarily unavailable. The materials did not publish a specific time for restoring trading functions, and users must wait for the platform's subsequent phase arrangements.
### Were user assets affected?
The platform said customer balance records are intact, the incident did not affect user assets, investments or Brazilian real (BRL) balance information, and it will restore customer balances with its own funds, with balances updated in sync with access restoration and the market reopening.
### What are the key upcoming milestones?
Access is being opened gradually from 16:00 local time on November 9, with all customers expected to regain access before 18:00; balances will be updated in sync with the market reopening. The timing for trading restoration has not yet been disclosed.